RETURN & CANCELLATION POLICY

Here at The Pure Scent, we aim to offer what's the best in quality regarding handmade Candles. If for some reason you are not satisfied with our product please contact us in order for us to improve our services. We are a small company and any feedback is constructive to us. 

As stated in our Terms & Conditions, you can cancel your purchase within 14 days from when you receive your item. To exercise the right to cancel, you must inform us of your decision in writing so contact us as soon as possible.  A full refund is given up to 14 days after we received the item back and only if the item(s) is returned in its original conditions. Please note that return postage is not covered.

Items should be returned to the address below: 

The Pure Scent Handmade Candles

449, Forest Road 

London 

E17 5LD 

For more information please read our Terms & Conditions here.